Ward Clerk, Emergency Department

Tracking Code



Acts as a receptionist in the department.  Works under the direction and supervision of the Registered Nurse.  Maintains the nursing station work area neat and free of clutter.  Accurately performs clerical duties.  Maintains appropriate levels of supplies.  Transports medications as requested from the Pharmacy to the nursing unit.  Transports specimens to the laboratory. Functions as a team member to promote effective communication. 

Required Skills

  1. Greets patients, visitors, physicians and staff using great customer service tactics.
  1. Answers telephone calls promptly using proper telephone etiquette and effectively manages use of telephone system.
  1. Answers patient call requests promptly and channels requests to appropriate staff.
  1. Keeps unit stocked with necessary supplies and keeps work area neat and organized.
  1. Processes physician orders accurately and promptly.
  1. Assembles patient medical record.
  1. Generates reports for staff and physicians as requested.
  1. Performs job requirements accurately and with minimal direct supervision.
  1. Communicates pertinent information to the Nurse Manager, charge nurse or staff nurse.
  1. Assist nursing staff with requests.
  1. Knowledgeable of the patient care information system to assist staff with requests.
  1. Maintains confidentiality of patient information.
  1. Accurately registers patient data in the information system.
  1. Performs other related work as required or requested.

Required Experience

• High School diploma or equivalent required.

• Certified in CPR or completes certification during Nursing Team Onboarding

• Previous clerical and customer service experience preferred.

Other Knowledge/Skills/Abilities:
• Demonstrates competence in written and oral communications.
• Demonstrates skill in use of complex office equipment and telephone systems.
• Has skill in use of information systems and Microsoft office applications.
• Willing to accept responsibility and follow instructions.
• Must be neat, clean, and have a pleasant voice and personality.
• Demonstrates positive attitude. Strives to provide great patient experiences.

Position Type




Job Location

Jacksonville, Illinois
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