Hospice Team Intake Assistant

Tracking Code


Position Type




Job Location

Springfield, Illinois


Explains MHS program services to patients and their families. Functions as a liaison between referral sources and MHS Intake to collect referral information, communicate with family members, and schedule nursing staff to admit patients. Ensures coverage for daily patient needs. 

Required Skills

  1. Establishes a close working relationship with referral sources (hospitals, nursing homes, physician offices, families, etc.).
  1. Explains the home hospice program philosophy, practices, and regulatory restrictions to referral sources and customers.
  1. Fields calls and inquiries and serves as a resource for referral sources to answer questions about hospice criteria, eligibility and troubleshoot patient care issues.
  1. Upon referral, interacts with hospice patients and families to assess and evaluate the patient’s social, financial, and environmental situations. Explains hospice philosophy, benefit coverage and eligibility for hospice services.
  1. Works with the Admission Team Lead and Hospice Supervisor to manage day-to-day visit and admission schedule of field staff to triage referrals and patient care visits based on needs and staff availability.
  1. Works with referral sources to facilitate and schedule timely admissions to home hospice.
  1. Participates in Hospice Team functions, quality safety improvement projects, and data collection for Quality Improvement (QAPI) as requested.
  1. Triage calls from customers and implements necessary communication to staff, physician offices, and patients regarding information.
  1. Assists with chart audits as needed.
  1. Requires in-depth knowledge of Medicare requirement, conditions of participation, and regulatory guidelines to review documentation.
  1. Fields customer concerns and gathers information for supervisor follow-up.
  1. Performs other related work as requested or required.



The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform tasks other than those specifically presented in this description.

Required Experience


  • High School Diploma or equivalency (GED), required


  • IL Licensed Practical Nurse, preferred
  • CPR certification, required


  • Prior healthcare experience, required
  • Prior LPN or Medical Assistant experience, preferred
  • Experience in home health/hospice services, preferred

Other Knowledge/Skills/Abilities:

  • Familiarity with Medicare, IL Medicaid, and other insurance requirements, preferred
  • Proactive, positive, problem-solving approach, required
  • Excellent customer service and verbal communication skills, required
  • Demonstrated ability to be a team player, manage competing priorities, and adapt to change, required
  • Basic computer skills required; basic excel knowledge, required

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